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Management Function Explanation |
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Q1. |
I’ve forgotten the user name and password of my Net2Mail account. What should I do? |
Ans. |
If your company is using a private domain, then contact your administrator to reset your password. If using "xxxxx@net2mail.chtglobal.com, then contact cs@net2mail.chtglobal.com or 1-888-998-1898 to resolve the issue. |
Q2. |
I have many departments in my company, what can I do to send an E-mail to all the employees in the same department? |
Ans. |
You can create a group E-mail alias for a certain department or group of people and set these people's emails in the group E-mail alias. After that, everytime you want to send out an E-mail to a certain department, you can set the group E-mail as a receiver, and then Net2Mail will send the E-mail to all the members of the group E-mail alias. Please log into the manager interface and follow the route below to finish the setup: "system management" / "group E-mail" |
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Website Problems |
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Q1. |
Is it possible that E-mails from senders I know are put into the quarantine area? If it happens, what should I do? |
Ans. |
If E-mails fall into the criteria we set for advertisements and spam mail, mail from them will be sent to the quarantine area. The system will notify you of the spam on a daily basis, so you can actually check to see what E-mails are being quarantined. If you want to retrieve certain emails back into your mailbox, all you need to do is click "release" function to release the email back into your inbox. You can also go to the quarantine area directly to check the quarantined E-mails and release them if necessary. The E-mails sent to the quarantine area will be kept for 7 days, so remember to check your quarantine area regularly to prevent important E-mails that may have been sent there from being deleted by the system. |
Q2. |
I receive junk mail that I don’t want to receive. What can I do to filter them out? |
Ans. |
You can choose to delete unwanted E-mails directly through the personal filtering function provided by Net2Mail. Here is the route: log into webmail, click "item setting" / "E-mails" / E-mail receiving rule setting" |
Q3. |
What is a “public address book”? What should I do to set it? |
Ans. |
If your E-mail address contains your corporate Domain Name, then a manager can create a contact list that can be used by everyone inside the company through the manager interface. So, whenever you are writing an E-mail, you can just click the public address book; then it will show you all the contacts on the list for you to choose from. |
Q4. |
What is the “corporate address book”? What should I do to set it up correctly? |
Ans. |
There is no need to do any setting up regarding the "corporate address book". As long as your E-mail address has your corporate Domain Name in it, when you create a new E-mail and select the "corporate address book", then it will show you all the contacts with the same corporate Domain Name. |
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Problems encountered with Outlook |
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Q1. |
I set up the POP and SMTP of Outlook/Outlook Express by following the instructions stated in the user manual. However, when I send or receive E-mails, why does a window ask me to enter a user name and password? What should I do to solve this problem? |
Ans. |
When you see such a window, it means you have entered a wrong user name; a user name has to be a full E-mail address, for example: abc@net2mail.chtglobal.com |
Q2. |
If I am in China and encounter any problems sending and receiving E-mails, what should I do? |
Ans. |
In order to enhance the transfer quality between Taiwan and China, Net2Mail has finished setting up a data center in Shanghai. If you encounter any E-mail receiving or sending problems, please go to the home page of Net2Mail? Download Area and then download the user manual. (Net2Mail trouble shooting for users in China) |
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